Refund policy

Easy Exchange | No Return

(Within India)

At Dhaage, we strive to provide our customers with the best possible shopping experience. We understand that sometimes you may need to exchange or return an item, and we want to make this process as easy and convenient as possible. While it is our endeavour to make the highest quality products and provide the best possible fit, we understand that fabric & fit can be subjective for each individual and therefore to secure your shopping. 

Actual colour of product may vary compared to what you see on your electronic screen due to respective screen colour/ resolution. Also, let's not think of an irregular print or weave as a defect! That's the hallmark & beauty of an Indian handmade product. All our products undergo multi-level Quality Checks and entire order processing is done under CCTV.  If it ain't critical and can be managed or altered with your local tailor, please avoid raising a return request. Let's make a small contribution to reduce carbon footprint.

Exchange Policy:

 

1. Please raise a size exchange request within 7 days from delivery date over to us at help@dhaage.shop with your order number and required size. Our team will work on your request and arrange reverse pick up at your doorstep.

2. For outfit to be eligible for size exchange it has to be in unworn, unwashed and intact condition with all tags attached and in intact condition.

3. Please note size exchange is chargeable at ₹200/- per outfit as levied by our courier partner for arranging reverse pickup and re-dispatching your order.

Alternatively, you can also choose to courier it by your means and we shall only apply re-dispatch charges.

4. Orders out of India are not eligible for size exchange.

If you have any questions or concerns about our Exchange and Refund Policy, please do not hesitate to contact us via email at help@dhaage.shop or call our customer care at 78952 05404 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST)

Please note: We do not offer any refund for online purchases. Items bought from Sale Collection will not be exchanged or refunded except in extremely rare cases of manufacturing defect. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The delivery cost incurred for exchange will be borne by the buyer only.